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Delivery Policy and Information
Where do we deliver?
www.shopperholic.com.au delivers only within Australia.
Due to the high cost of delivering large items to islands and the difficulty with arranging returns, we cannot accept orders from some remote islands.You can check whether specific products can be shipped to your postcode on the product detail page.
www.shopperholic.com.au uses a combination of road and air couriers to ensure your delivery is fast and affordable.
Shipping fees are calculated based on the weight and dimensions of the products you order as well as your delivery location.
Store Gift Cards are $5.00 delivery includes shipping & handling, eGift Cards are delivered Free.
Shipping fees are shown in your cart once you have logged into your www.shopperholic.com.au account. If you have previously registered with www.shopperholic.com.au you can log in at anytime. First time shoppers will need to create an account with www.shopperholic.com.au first and provide your delivery address.
Estimated Delivery Times
Orders are typically dispatched within 1-2 business days of the order being placed. Estimated delivery times from dispatch are as follows:￼
Metro: 3-6 Business Days
Regional/Remote: 4-10 Business Days
We will always do our best to deliver within the estimated timeframes but please note that Estimated Delivery Times are estimates only, and are not guaranteed.
PO Boxes, Parcel Lockers and Post Offices
www.shopperholic.com.au is unable to deliver PO Boxes, Parcel Lockers or Post Offices.
Delivery to Remote Areas
If you live in a remote area of Australia and delivery is limited to your home address, our carriers will deliver your goods to the local depot or delivery location. If this is the case our Customer Service team will contact you in regards to collecting your goods from the nominated collection point. If you are concerned about this and not sure if you fall in one of these locations, contact our Customer Service team on (03) 9338 6311 who will further assist you in understanding any restrictions that may be in place regarding delivery to your area.
Receiving Your Order
All orders must be signed for unless you have given specific Authority to Leave instructions. Please ensure there is someone available at the delivery address to sign for the delivery.
What if no one is available to sign for the delivery?
If you are not home to accept delivery our couriers will leave a calling card. If you receive a calling card you will need to call the relevant number and arrange another time for delivery. You will not be charged for the second delivery but additional charges may apply for subsequent delivery attempts.